1. What is Profile Cloud? 

Profile Cloud is the cloud-based version of Intrahealth’s EMR solution, designed to provide secure, scalable, and efficient management of patient records and clinical data accessible from any device with an internet connection. 

2. Why should I migrate to Profile Cloud? 

Migrating to Profile Cloud offers numerous benefits including cost savings, enhanced security, automatic updates, improved collaboration, and scalability. It helps your practice stay ahead of regulatory requirements and industry trends while unlocking new avenues for innovation. 

3. How long does it take to migrate? 

Generally, we can do this overnight.

4. How secure is Profile Cloud? 

Profile Cloud uses advanced security protocols including encryption, multi-factor authentication, and access rules to ensure patient data is protected and compliant with healthcare regulations. 

5. Will migrating to Profile Cloud disrupt my practice? 

We aim to minimize disruption during the migration process. Our team of experts will guide you through every step, ensuring a smooth transition with minimal impact on your daily operations. 

6. What kind of support is available during and after migration? 

Intrahealth provides comprehensive support during and after the migration process. Our team is available to assist with any issues or questions you may have to ensure a seamless experience.  

You can contact sales@intrahealth.com to upgrade today. 

7. Can Profile Cloud integrate with other healthcare systems? 

Yes, Profile Cloud is designed to integrate seamlessly with other healthcare systems and third-party applications, enhancing care coordination and patient outcomes. 

8. How does Profile Cloud help with compliance? 

Profile Cloud is built to meet stringent healthcare regulations. It ensures your practice remains compliant with data security and patient privacy laws through advanced security measures and regular updates. 

9. What are the costs associated with Profile Cloud? 

By eliminating the need for on-site hardware and server maintenance, Profile Cloud can significantly reduce IT costs. The specific costs depend on the size of your practice and your unique needs. Contact us for a detailed quote. 

10. How often are updates released for Profile Cloud? 

Profile Cloud provides automatic updates, ensuring you always have access to the latest features and improvements without the need for manual upgrades. 

11. Can I access patient data offline? 

Profile Cloud requires an internet connection to access patient data. However, some features may be available offline depending on your specific configuration and needs. 

12. How can I get started with migrating to Profile Cloud? 

To get started with migrating to Profile Cloud, contact Intrahealth. Our team will provide you with all the information you need and guide you through the migration process step-by-step. 

13. What if I have more questions? 

If you have additional questions or need more information, please feel free to contact us at Contact Link. Our team is here to help. 

14. What is Profile Cloud?

Historically, databases have been stored on servers in practice. As systems and infrastructure have become more complex there has become a need to move the burden of this complexity away from practices and for Intrahealth to provide a “software as a service” model.  Profile Cloud moves the customer database from the local premises into IT environments that have larger IT infrastructure and are secured, monitored, backed up and routinely upgraded.

The Cloud solution sees you retain the same fully functional Profile software on your computers but without the need to worry about a server, server maintenance, security monitoring and backups at the practice.  Profile Cloud also gives you access to features that would not otherwise be available, such as a Patient Portal and mobility.

15. Where is the data located?

Intrahealth uses the Datacom datacentre located in Hamilton, New Zealand to host our databases.

16. Is my data secure?

Intrahealth has a team of experts and tools that continuously monitor for security threats. We undertake threat risk assessments and audits to ensure we make the environment as secure as possible.

17. Who owns the data?

The customer owns the data. Intrahealth is merely a custodian of the data.

18. Can I get my data back?

Yes. Your data can be sent back to you. This will be via an export in an industry standard format. We may choose to charge a fee to cover our costs to deliver this service.

19. How long does it take to transfer my on-premises data to Profile Cloud?

Generally, we will do a test run first to understand how long it will take. There are two aspects to the time it takes. Firstly, encrypting and transferring from your premise to our cloud environment. This is typically determined by the speed of your internet. For most practices this is between 2-4 hours. The second part to this is converting to the Cloud database. This typically take 1 hour per clinician (e.g. 4 clinicians will take approximately 4 hours to convert).

20. Do I lose any data in transitioning to the Cloud?

No.

21. Do I lose any functionality by going to Profile Cloud?

No, the Profile application is the same fully featured application that you are familiar with. In fact, you will gain functionality such as a patient portal and future features that will only be made available in future Cloud versions.

22. Can anybody else see my data?

No. Only those that you provide a username and password can get access to your data. Even Intrahealth needs you to log on in order to access your data.

23. Do I need to change hardware?

No. The Profile client application is the same and resides on your computers.

24. How different is Profile Cloud to what I have now?

There are a few minor differences in functionality to support two-factor authentication, the patient portal, and a new SMS provider, but other than that, you will find the application the same as before. In the future, you will notice additional functionality that can only be made available in the Cloud version (such as Xero integration).

25. Do I need fast internet?

Yes. Fast and reliable internet is a prerequisite to using Profile Cloud.

26. Is Profile delivered over a browser?

Yes and No. It is an installed application that is downloaded through a link supplied from Intrahealth. There are a number of benefits to having an installed app (including speed and the ability to utilise the operating system functionality). With that being said, we also supply a Provider portal that supports access to information from anywhere or anytime.

27. What happens if my Internet goes down?

If the Internet goes down, you will need an alternate internet connection in order to access your data (such as a 4G or 5G mobile network). Like most Cloud solutions, there is no offline capability. 

28. How much does Profile Cloud cost?

Speak to the friendly Intrahealth team to get a proposal. There is a small transition fee and then a monthly subscription fee based on a “concurrent user” licensing model.

29. What is a “Concurrent” user license model?

Intrahealth uses the number of active (concurrent) users on the system at the same time to work out the licensing fee that you pay. You can have as many named users as you would like in the system, but we only charge for how many are using the system at any one time. For example, you may have a practice with 30 staff but only 5 team members use the system at any one time. Intrahealth just charges you for the 5.

30. How long is the subscription period?

Subscription agreement periods range from 1 year to 5 years. The most common and cost-effective is a 3-year agreement.

31. Can I test Profile Cloud first?

Once you sign a Subscription Agreement, we will test transfer your data to reassure you and your team. If, for some reason, you decide not to proceed, there will be a one-off charge of $1,200.

32. Who does the Profile upgrades?

The friendly Intrahealth technical operations team members will. You will be notified that the update has occurred, and your application will automatically upgrade.

33. Do I still need HealthLink installed in my practice?

Yes. We hope this will change in the future, but for now, you will still need HealthLink (including the HMSClient) installed at your practice to send and receive labs and referrals and use the HealthLink Smartforms functionality.

34. Are there features that are available in the cloud that are not available in the hosted version?

Yes, the patient portal, provider portal and app and new SMS provider for a start. In the future, there will be some other features, such as Xero integration, that will only be available in the cloud version.

35. Is SMS available in the Cloud?

Yes. Intrahealth has changed to our supplier for the Cloud version, which gives us more development options in the future and lower SMS prices.

36. Is there a mobile app for providers?

Yes, we do have a Profile Provider Portal mobile application. 

37. Do I need to give my staff training on the new Profile Cloud if I already have Profile?

The only additional information staff will need is how to log on. Formal training isn’t required for this, and Intrahealth will provide a topic sheet to support the new information, such as the patient portal and access to websites.

38. Who is responsible for backing up data?

Intrahealth backs up your data nightly. If there is ever a failure, we will contact you and restore your database.

39. How is data secured?

Intrahealth goes to great lengths to ensure our customer’s data is secure. The data is physically located at the Datacom Cloud facility and secured by both physical and virtual mechanisms. Only the Intrahealth “TechOps” team have access to this environment and all access attempts are logged. The environments are monitored continuously. Intrahealth also undertakes third-party auditing, threat risk assessments and penetration testing annually.