Solutions purpose-built for the most complex healthcare program delivery needs.

Our innovative EMR solutions are configurable to meet the unique needs of organizations with complex workflows across multiple disciplines

Committed to your success.

Our Professional Services team is here to ensure the success of your program roll-out

In justice health settings, Profile goes beyond traditional healthcare solutions to champion patient-centered care. Profile equips healthcare providers with specialized tools crafted for the unique requirements of justice health, fostering a personalized and accessible approach.

With integrated Electronic Medical Records (EMR), streamlined workflows, and justice-specific health indicators, Profile ensures a comprehensive understanding of patients’ needs within correctional facilities.

Yes, the Ravenhall Case Study stands as a testament to Profile’s success in meeting the needs of justice health and corrections facilities. In the Ravenhall Correctional Centre, Profile has demonstrated its capability to streamline operations, ensure secure access to inmate health records through role-based control, and enhance overall efficiency in a correctional setting.

Read the case study here.

Profile employs robust security measures to ensure the confidentiality of inmate health records within correctional facilities. The system adheres to strict data protection protocols, including encryption and access controls, limiting information access to authorized personnel only. By implementing advanced security features, Profile guarantees a secure environment for managing inmate health records, meeting the strict privacy requirements inherent in correctional facilities.

Intrahealth is committed to maintaining and improving product quality and service. The company is certified with ISO 13485:2016, meeting rigorous medical device standards set by ISO.

More details on the ISO 13485 certification is available on the Health Canada website.

Intrahealth Canada Limited is now pre-certified for National Class EMR and Ambulatory EMR by Canada Health Infoway. Profile-HCC is the first Ambulatory EMR product in Canada to receive dual National Class certification. Learn more.

A full listing of Infoway Certified Products can be found on the website.

In Australia, Intrahealth is certified for MyHealthRecord and Medicare Online Claiming. Additionally, Profile version 7.10 is now compatible with Windows 10, ensuring compatibility with the latest operating system. For more detailed information, Health Canada’s website provides details on ISO 13485 certification, and the Infoway website lists certified products. Learn more.



Yes, Profile excels in supporting role-based access control, especially crucial for justice health and correctional facilities. This feature ensures that only authorized personnel, with designated roles and permissions, can access specific patient records. The system allows administrators to define roles, control user access levels, and tailor permissions based on individual responsibilities. This robust role-based access control mechanism enhances security, confidentiality, and compliance within justice health settings, aligning with the stringent access requirements of correctional facilities.

Yes, Profile offers telemedicine features, addressing the challenges of transporting inmates to healthcare facilities. This functionality enables healthcare professionals to conduct virtual consultations, ensuring timely and efficient care delivery while minimizing the logistical complexities associated with inmate transport. The telemedicine features in Profile contribute to enhanced accessibility, allowing healthcare providers to remotely assess and address the healthcare needs of inmates in a secure and efficient manner. 

Yes, Profile is designed to operate efficiently in offline mode, providing a seamless solution in the face of network disruptions or security measures that restrict internet access. This offline functionality ensures that critical healthcare operations can continue without interruption, allowing healthcare professionals in justice health and corrections facilities to access and manage essential patient information even when connectivity is temporarily unavailable. The system’s offline capabilities contribute to maintaining continuity in healthcare services, ensuring uninterrupted access to vital patient data when needed.

Profile excels in facilitating rapid access to medical records during emergencies or urgent situations within correctional facilities. The system’s intuitive design and streamlined workflows enable healthcare professionals to swiftly retrieve crucial medical information, ensuring prompt and informed decision-making. With Profile, authorized personnel can access comprehensive electronic health records, allowing them to quickly assess an inmate’s medical history, ongoing treatments, and other vital details.

This quick and efficient access to medical records enhances the responsiveness of healthcare teams, contributing to effective emergency management and care delivery within the correctional setting.

Yes, Profile offers the flexibility to tailor templates and workflows, aligning them with the specific goals of justice health and correctional facilities. The platform is designed to be adaptable, empowering healthcare providers to customize templates and workflows according to the distinct requirements and objectives of their justice health initiatives. 

Our patient-centric approach means that we understand and prioritize your unique requirements. We have the solution and business integration sorted, but our main focus is on delivering a service that improve care delivery. 

Yes, Profile is specially designed to identify and manage high-risk patients within the justice health system. The platform incorporates advanced risk stratification tools, clinical decision support, and population health management features tailored to the unique challenges of justice health. Prioritizing care coordination and patient engagement, Profile offers a comprehensive solution for the effective management of healthcare for high-risk individuals within the justice health and correctional facilities. 

Profile carefully manages patient consent in correctional settings, ensuring compliance with privacy and ethical standards. The platform prioritizes confidentiality and legal rights. Key aspects include a robust informed consent process, secure authentication, compliance with regulations like HIPAA, granular consent settings, detailed audit trails, staff education, and continuous monitoring. These measures aim to establish a secure and ethical environment, prioritizing the well-being and rights of individuals in their care. 

Yes, Profile provides analytical tools designed to monitor healthcare outcomes over time. These tools are instrumental in assessing and tracking the effectiveness of healthcare interventions, treatments, and overall patient well-being. The analytics features within Profile allow healthcare professionals to analyze trends, patterns, and outcomes, enabling informed decision-making and continuous improvement in patient care. These tools may include data visualization, reporting functionalities, and other analytical features to support healthcare providers in evaluating and optimizing the quality of care provided to individuals over extended periods. 

How it Works

Profile is a versatile solution designed to meet the unique needs of justice health and correctional facilities. It is applicable to healthcare professionals working within these settings, including those in correctional healthcare facilities, mental health services for justice-involved individuals, and specialized clinics catering to the unique healthcare requirements within correctional environments. 

Yes, your information is private and secure in Profile We prioritize data privacy, implementing strong security measures to protect your personal and health information. Our system complies with industry standards and regulations to ensure confidentiality, integrity, and availability of your data.

To get started, please reach out to our sales team for a personalized demo. 

You can email them at


Yes, Profile is designed with compatibility in mind. Our team understands the importance of seamless integration with existing infrastructure and systems. Profile is built to be adaptable and can integrate with various systems to ensure a smooth transition and operation. We offer support throughout the implementation process to ensure a hassle-free experience tailored to your organization’s needs. 

Customization & Configurability

Absolutely, Profile is designed for customization and flexibility. Our customization options allow tailoring the system to meet the unique requirements of your organization, ensuring a seamless fit with your organization needs. 

Profile is highly scalable, designed to grow with your organization. Its adaptability ensures that it can evolve alongside your changing requirements, providing a long-term solution for your dynamic needs. 

Training and Onboarding

We provide comprehensive training and onboarding support for Profile. Our dedicated team offers tailored training sessions to ensure users are proficient in utilizing the system’s features. From initial onboarding to ongoing support, we are committed to empowering users with the knowledge and skills needed. 

The time it takes for employees to become proficient in using the system varies based on their individual learning styles and prior experience.  

However, our system is designed with user-friendliness in mind, and many users find they can achieve proficiency within a few days to a couple of weeks of regular use. We also offer training resources, tutorials, and support to expedite the learning process and ensure a smooth transition for staff members. 

Data Security and Privacy

Patient data within our Profile is secured through encryption measures during both transit and storage. Access is tightly controlled with role-based permissions, ensuring only authorized personnel have specific data access. We adhere to strict security standards, conduct regular audits, and comply with relevant regulations such as HIPAA to maintain the confidentiality and integrity of patient information. 

To further strengthen our compliance section, we could include detailed information about our certifications, particularly ISO 27001 and ISO 13485:2016, to show that we are aligned with industry standards. 

Yes, Profile is fully compliant with relevant data protection regulations, including HIPAA (Health Insurance Portability and Accountability Act). We prioritize the security and confidentiality of patient information, implementing measures to safeguard data and ensure compliance with healthcare privacy standards. Your data’s integrity and privacy are of utmost importance to us. 

Intrahealth’s Infrastructure and Operations Team employs various tools for ISMS, adhering to industry standards. Our primary tool is IBM Qradar, ensuring robust and secure information security practices. 

Environment protection is a fundamental component of Intrahealth’s Quality Management System, which undergoes an annual audit against ISO13485 standards. Additionally, we are in the process of obtaining ISO27001 and SOC II certifications.

Intrahealth is committed to ensuring the relevance and effectiveness of its policies and procedures, conducting a thorough review and update at least annually. 

As part of the agreement with Intrahealth, SE Health may request and receive third-party assessment reports upon request, change, or incident, ensuring transparency and collaboration in information security matters. 

Intrahealth is committed to Risk Management practices, especially concerning Cloud and SaaS security and data privacy risks. Our Risk Management program ensures accountability in addressing these risks, and it is integrated into our Quality Management System, aligning with ISO13485 standards. 

Profile supports secure and irreversible data deletion mechanisms, enabling the permanent removal of user data upon request or when it is no longer necessary for the intended purpose. This ensures compliance with applicable data protection regulations. Additionally, Profile enforces a “soft” data deletion mechanism, allowing for temporary retention of deleted data. However, it’s important to note that there is currently no specified timeframe before data is permanently deleted. This feature, along with notifications, can be easily added if required. 

Profile does not mandate bulk deletions of any data nor does it require the involvement and approval of at least two authorized personnel to prevent accidental or unauthorized data removal. These aspects can be implemented with minimal effort if needed. 


 Yes, Profile is designed for seamless data exchange with external labs, pharmacies, and other healthcare providers. It facilitates interoperability by supporting standard data exchange protocols, ensuring smooth communication and collaboration between different entities in the healthcare ecosystem. This capability enhances coordination, expedites information sharing, and contributes to a more integrated and efficient healthcare workflow. 

Updates and Maintenance

At Intrahealth, our commitment to providing a reliable and efficient system is reflected in our proactive approach to updates and maintenance. Here’s an expanded overview of essential aspects that highlight our system’s reliability and maintenance protocols:   

Scheduled Updates: 

  • Regular updates are scheduled to enhance features, address bugs, and implement necessary security patches. 
  • Updates are strategically planned to minimize disruption, ensuring optimal system performance. 

Transparent Communication: 

  • Transparency is a priority. We provide advance notice for planned downtime, keeping users informed about upcoming updates. 
  • Our communication channels ensure that users are aware of the purpose, duration, and expected improvements of each update. 


Low-Traffic Maintenance: 

  • Maintenance activities are strategically performed during low-traffic periods to minimize any impact on users.
  • This approach ensures a seamless user experience while essential maintenance tasks are carried out. 

System Availability: 

  • Our system is designed for high availability, minimizing downtime and ensuring consistent access for users. 
  • Redundancy measures are in place to further enhance system reliability and resilience. 

Support Hours: 

  •  Our dedicated support team is available during specified support hours to assist users with any issues or inquiries. 
  • Clear communication channels are maintained to facilitate prompt assistance and resolution. 

Recovery Time Objective (RTO) and Recovery Point Objective (RPO): 

  • We adhere to defined RTO and RPO metrics to ensure rapid recovery in case of unexpected disruptions or data loss. 
  • Regular testing and refinement of our recovery protocols contribute to the resilience of our system. 


Yes, the Profile system is designed to function offline, providing continued access to essential features in network disruptions or security measures that restrict internet access. This offline capability ensures uninterrupted use, allowing users to maintain productivity even in challenging connectivity scenarios. 

Profile supports remote patient monitoring and engagement through seamless integration with connected devices, enabling continuous tracking of vital signs and health metrics. Healthcare providers have real-time access to patient data, allowing proactive interventions and personalized care adjustments. Customizable alerts ensure timely responses to health changes, and patient engagement tools, including secure messaging and educational resources, encourage active participation in care. The integrated telehealth capabilities further facilitate remote consultations, fostering a collaborative and effective approach to healthcare between providers and patients. 


Profile is designed to assist healthcare providers in meeting the requirements of programs like Meaningful Use. The system is equipped with features and functionalities that support the core objectives of Meaningful Use, including interoperability, electronic exchange of health information, and improved patient outcomes.  

By leveraging Profile, healthcare organizations can streamline their processes, enhance data accuracy, and meet the criteria outlined in Meaningful Use guidelines, contributing to the overall improvement of patient care and the achievement of program goals. 

Profile is built with a flexible architecture that allows for swift adjustments in response to evolving regulatory requirements. Regular updates and enhancements are strategically implemented to ensure compliance with the latest healthcare standards and regulations.  

Our commitment to staying ahead of industry changes and proactively incorporating them into the system’s design ensures that healthcare organizations using Profile can navigate regulatory shifts with ease, promoting ongoing compliance and adherence to the ever-changing landscape of healthcare regulations. 

Talk to an expert!

Let us show you how Profile can be configured to meet the unique needs of your program.

Please fill out our contact form and we will get in touch with you shortly.

We may send you periodic emails about news and events. We respect your inbox and you can unsubscribe at any time.