Aero Cloud: Frequently Asked Questions

Data in Aero Cloud is secured using a combination of robust physical and virtual security measures. It is stored at the Datacom Cloud facility, which is protected by industry-standard security protocols. The system is continuously monitored 24/7 to detect and mitigate any potential security threats. In addition, regular audits, penetration testing, and threat risk assessments are conducted to ensure the environment remains secure. This multi-layered approach ensures that your data is protected and compliant with industry security standards.

Intrahealth manages most of the migration work to ensure a smooth transition. The process begins with a test run to estimate the transfer time, followed by the actual data transfer, which typically takes place after hours to minimize disruption.

Once the transfer is complete, Aero Cloud will be up and running by the next day, with no expected downtime for your practice.

Our team handles the technical aspects of the migration, ensuring that your data is securely transferred and fully operational in the cloud environment.

The cost of Aero Cloud depends on your specific needs and the number of concurrent users at your practice. Pricing includes a small initial transition fee and a monthly subscription based on a “concurrent user” model. This means you only pay for the number of users actively using Aero Cloud at any given time, rather than the total number of user accounts.

For more detailed pricing information, please contact Intrahealth for a proposal tailored to your practice.

A “concurrent user” licensing model means that you are charged based on the number of users actively using Aero Cloud at any given time, rather than the total number of user accounts.

For example, if you have 30 staff members but only 5 of them are using Aero Cloud simultaneously, you would only pay for 5 concurrent users. This model helps optimize costs by ensuring you only pay for the actual usage of the system, rather than for every user account created.

Yes, you can test Aero Cloud before committing. After signing the Subscription Agreement, we will perform a test data transfer to ensure everything works as expected. If you choose not to proceed with the full transition after the test, a one-time fee of $1,200 will apply to cover the costs of the test transfer. This allows you to evaluate Aero Cloud’s performance and suitability for your practice before making a final decision.

Yes, Aero Cloud offers several exclusive features that are not available in the traditional on-premises setup. These include the Patient Portal, Provider Portal, SMS integration, and future additions like Xero integration. These cloud-exclusive features enhance your practice’s capabilities, improving patient engagement, communication, and overall efficiency in managing your healthcare services.

Yes, a mobile app for providers is currently in development and is expected to launch in early 2025. This app will allow healthcare providers to access key features of Aero Cloud on the go, enhancing flexibility and mobility for your practice. Stay tuned for updates on the app’s release and additional capabilities.